Welcome to Heron Home & Outdoor
Our mission here at Heron is simple: to provide you first and foremost with outstanding results, to provide personalized service, and to have a long-lasting relationship. We are a dedicated team and believe in going the extra mile and giving more than what is expected of us. The small details are what separate good service from exceptional service, which is what we strive for. We look forward to the opportunity to exceed your expectations. We are large enough to handle your concerns but small enough to provide you with personal service.
Heron Home & Outdoor is proud to be a member of the Rentokil family of companies in North America. Rentokil is a pest control business operating all over the world, providing high levels of service to commercial and residential customers. We are confident that our history of service provision to the people and businesses in Central FL will continue to develop and improve through our partnership with Rentokil. Our mission is simple: to use our technical expertise to protect people and enhance lives.
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Why Choose Heron
We are committed to delivering results and providing great service!
We are committed at every level to going above and beyond what is expected of us. From our customer care staff answering the phones to our technicians in the field, our team is committed to delivering excellent results. Our technicians have fully stocked trucks, with all the resources and products necessary to treat most any issue that may arise on your property. Many companies have strict limits on what products their technicians can use and must have a manager’s approval to use certain products that are expensive but necessary to control issues. Our technicians have the authority and are expected to use whatever products they need, no matter the cost, to treat even the most difficult to control issues. We often hear from new customers that they chose us because they were tired of not getting follow up on issues like weeds, fungus, and pests. Our technicians set follow-ups after treatments when necessary and go back to make sure that difficult to control issues are taken care of. To ensure that our service is always top-notch, managers conduct random quality inspections daily. The bottom line, we treat your home as if it were our own and we do what we say we are going to do.
Our team cares!
We go to great lengths to make sure we have the most talented team members on our staff who genuinely care about providing you great service. Employees go through extensive background checks and rigorous training when joining the Heron team. We conduct weekly training for all employees both in the field and in the office. We are always training and always learning new ways to be effective and provide the level of service that you expect and deserve!
We listen to our customers.
We believe in the good old saying, listen twice speak once. We want to hear your feedback and are always looking for ways to improve our service even more!
We are here when you need us.
Listening is important, but you must be available in order to listen. It is extremely frustrating when you have a question or concern and you cannot speak to someone to get answers.
We have a dedicated team that is ready to answer your calls and help. You will reach a live person 24 hours a day, 7 days a week.
A Word from the Team
Our customers are truly the heart of our business, the thing that brings us to work every day and makes us strive higher and push the limits of what is possible in our industry. It is very humbling to look at where we are today with nearly 14,000 customers serving 7 counties, and to think that we began like most businesses do. With one truck, a ton of sweat and a lot of heart with dreams of being the best company in the US. It is because of you, our valued customers, your family and your friends you have referred, that we proudly stand as the company we are today. Our commitment is and will always be to provide you with the highest level of service possible. We feel very blessed and thank you from the bottom of our hearts.
Why Choose Heron Home & Outdoor in Orlando FL and surrounding counties
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