Frequently Asked Questions

Metro Orlando FL | Kissimmee - Sanford - Leesburg

As we continue our efforts to provide exceptional customer service, we are happy to share with you that effective January 23rd, 2023, we will be utilizing a new system for your service scheduling, billing, invoicing, and more. This will allow us to better serve you as a customer.  This also includes implementing a new phone menu to assist with routing your inquiries on scheduling, billing or new service requests to the most appropriate colleagues to support your needs. This system upgrade will not impact the world-class service you receive today. However, we realize there may be customer questions about this transition, so we have compiled a list of frequently asked questions for your reference.

Will the remittance address be changing?

Yes. Please mail payments to:

Heron Home & Outdoor
PO Box 740608
Cincinnati, OH 45274

Will my account information change?

Yes. You will receive a new account number that can be found on your next invoice dated on or after January 23, 2023. customers billed separately for each location will continue to receive separate invoices.  However, each invoice will now have a new account number.

Where can I go to pay my bills online?

Please use out new Customer Self Service Portal. You’ll need to enter the email address linked to your account and create a new password to access your account information. Once registered, you’ll be able to view and pay bills, see your services and do much more.

I have two bills for the same service, with different invoice numbers, but only have one account/service with you. Am I being double billed?

No, you are not being double billed. If you have already received an invoice for a past service, and have received a requested duplicate copy, chances are that the invoice number has also changed – along with your account number. Please call us to reach one of our customer service representatives who will be able to assist you with more information.

I had ACH/EFT payments previously set up; will I need to have the setup again?

Yes. Please send your request for our new bank account information to

Does this mean that my Specialist (service technician) will change?

No. Rest assured that your Specialist has not changed due to this system migration.

Is my service frequency and/or price changing?

No. We are not changing the service frequencies or prices for our customers during this migration process. You will receive the same great service at the price you were previously being billed.

Frequently Asked Questions in Orlando FL and surrounding counties

Serving satisfied customers in:

Apopka FL | Daytona Beach FL | East Orlando FL | Kissimmee FL | Leesburg FL | Orlando FL | Oviedo FL | Sanford FL

Orange County | Osceola County | Polk County | Seminole County | Volusia County
Flagler County | Lake County | Sumter County | Marion County

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