POINT, CLICK, DONE

Heron launches new site that allows customers to see their history, pay their bill, and purchase other services with just a few clicks

Heron Pest Control is continuously seeking ways to streamline service and create substantive value for its customers. That involves many more things than just the obvious one of providing consistently superior service once we are curbside.

We discuss and develop many other things like keeping scheduled appointments without exception, actually having a company policy on returning phone calls, and an entire job description (“Quality Manager”) whose only function is to perform random service audits in the field to ensure service standards are met without deviation, as a few examples.

We wanted to carry this thinking forward to our website as well. It should be just as much a tool for good customer service as any other function of our service systems. That’s why we developed the software that allows existing customers to log in, see their service history, including dates and materials, and review and securely pay their bill as well.

Our customers have come to expect this from us, and we are happy to be held to a higher level of expectation. You can follow this link to the new customer portal!